Policy information
Finding the information you need.
To request a policy, raise a concern or ask how something is handled at Treveor House, complete the form. Our House Manager will provide the relevant information in an appropriate format.
Complaints
Our complaints policy follows the Housing Ombudsman Complaint Handling Code 2024. Each year the Board reviews how complaints have been handled and publishes the results.
- Complaints policy 2026How to make a complaint and how we will respond (PDF)
- Complaint Handling Code self-assessment 2025/26Our assessment against the Housing Ombudsman Complaint Handling Code (PDF)
- Annual complaints report 2025/26Complaints performance and service improvement for the year (PDF)
- Board response 2025/26The Board’s response to the annual complaints report (PDF)